Privacy Policy

Our Commitment

How zoy9 Handles Your Privacy

At zoy9, your privacy is not just a legal obligation — it is a core part of how we build and operate our platform. As Bangladesh's trusted online gaming destination, we understand that your personal information is sensitive and that you have every right to know how it is handled. This Privacy Policy governs the collection, use, storage, and disclosure of personal data for all users who access or register on zoy9.club.

By using our platform — whether you are playing cricket betting, spinning the slots, exploring live casino games, or making a deposit via bKash, Nagad, or Rocket — you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and reach out to our support team if you have any questions.

1. Information We Collect

When you create an account, use our services, or contact our support team, zoy9 may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details submitted during account verification.
• Contact information: email address, mobile number (commonly used for bKash and Nagad verification), and residential address in Bangladesh.
• Financial information: transaction records, deposit and withdrawal history, and payment method references (e.g., mobile wallet account IDs for Nagad, bKash, Rocket, Upay).
• Technical information: IP address, device type, browser version, operating system, and session activity logs collected automatically when you access zoy9.
• Gameplay data: game history, betting patterns, wagering activity, and bonus usage — used to personalise your experience and maintain responsible gaming standards.

We collect this information directly from you at registration, indirectly through your use of the platform, and automatically via cookies and tracking technologies described in Section 4 below.

2. How We Use Your Information

zoy9 uses the personal information we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. Our primary uses include:

• Account management: creating and maintaining your zoy9 account, verifying your identity, and processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment partners.
• Service delivery: providing access to cricket betting, slot games, live casino, crash games (Crash Goal), and fishing games (Shade Dragon Fishing), and ensuring the platform functions correctly on your device.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorised access, and other illegal activities that could harm you or other players.
• Responsible gaming compliance: monitoring gameplay patterns to identify signs of problem gambling and, where necessary, applying self-exclusion tools or deposit limits in accordance with our Responsible Gaming policy.
• Marketing communications: sending you relevant promotional updates, bonus offers, and zoy9 news by email or SMS — only if you have opted in. You may unsubscribe at any time.
• Legal obligations: complying with applicable laws and responding to lawful requests from competent authorities where required.

4. Cookies & Tracking Technologies

zoy9 uses cookies and similar tracking technologies to provide a smooth, personalised gaming experience on mobile and desktop devices. A cookie is a small text file placed on your device when you visit our platform. We use the following categories of cookies:

• Essential cookies: required for core platform functionality such as keeping you logged in, remembering your language preference, and securing your session.
• Analytics cookies: help us understand how users navigate zoy9, which games are most popular, and where technical issues occur — enabling us to improve the platform continuously.
• Preference cookies: store your site settings (e.g., display preferences, notification choices) so you do not have to reconfigure them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform.

5. Data Sharing and Disclosure

zoy9 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may, however, share your data with the following limited categories of recipients, strictly for the purposes stated:

• Payment processors: our integrated payment partners (bKash, Nagad, Rocket, Upay, and banking partners) receive only the minimum transaction data required to complete your deposit or withdrawal.
• Technology service providers: third-party vendors who support our platform infrastructure (e.g., cloud hosting, cybersecurity monitoring, analytics) operate under strict data processing agreements and are not permitted to use your data independently.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement or regulatory bodies when required by applicable law or a valid court order.
• Business transfers: in the event of a merger, acquisition, or asset sale involving zoy9, user data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases, we limit data sharing to what is strictly necessary and require all recipients to maintain appropriate security standards.

6. Data Retention

zoy9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. As a general guide: account information is retained for the duration of your active account plus a period of five years following closure; transaction records are retained for a minimum of five years to comply with anti-money-laundering obligations; marketing preferences and communication logs are retained until you withdraw consent.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7. Security Measures

Protecting your data against unauthorised access, loss, or disclosure is a top priority for zoy9. We implement multiple layers of technical and organisational safeguards, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers, ensuring your personal and financial data cannot be intercepted.
• Secure data storage using encrypted databases with strict access controls — only authorised personnel can access sensitive account data.
• Two-factor authentication (2FA) options available to players to add an extra layer of protection to their accounts.
• Regular security audits and vulnerability assessments conducted by our internal security team to identify and address potential risks proactively.

Despite these measures, no system is completely immune to security threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable legal requirements.

8. Your Rights & Choices

As a zoy9 user, you have meaningful rights over your personal data. We are committed to honouring these rights and making it straightforward for you to exercise them. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, if it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies.
• Right to object to marketing: you may opt out of receiving promotional communications from zoy9 at any time by following the unsubscribe link in any marketing email or by contacting support.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to prevent unauthorised access to another person's data.

9. Changes to This Privacy Policy

zoy9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of zoy9 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact & Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zoy9 handles your personal data, our privacy team is here to help. We aim to respond to all privacy-related enquiries within 48 hours during regular business hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]